Booking Terms

1. Who these terms cover

Awae is a travel-planning service in development. These terms cover submitting simulated flight and accommodation bookings through Awae using Duffel's test environment. They are separate from our early-access registration and website account terms.

For questions or complaints, contact Awae support or hello@awae.ai.

Before live sales open, Awae will publish the selling business's legal name, registered address, company details, contact details, contractual role and any applicable travel-protection information. These test terms do not establish live-sale arrangements or claim ATOL, ABTA or other financial protection.

2. Test bookings are not travel reservations

No real ticket, hotel reservation or payment is created. A test reference, itinerary, price, cancellation quote or confirmation cannot be used to travel, check in or claim a cash refund. Test availability and prices are illustrative and may differ from live availability.

Do not rely on a test booking to make travel arrangements. Test records may change or become unavailable as the service develops. This does not remove any legal rights you have.

3. Your review and authority

You must be at least 18 and authorised to act for the travellers whose details you submit. Review all names, dates of birth, contact details, airports, routes, dates, times, room details, baggage, seats and other extras. Traveller names must match travel documents.

Use fictional traveller details when testing. Do not enter passport numbers, payment card details or sensitive personal information into chat or special requests. If you provide anyone else's personal information, make sure you have authority to do so and give them our booking privacy notice.

Awae's assistant can help prepare a booking, but a conversation, suggestion or selection alone does not submit it. Submission takes place only after the checkout confirmations and final confirmation button. Correct mistakes before that step.

4. Supplier rules, prices and extras

Review the supplier fare or room conditions displayed in checkout, including changes, cancellation, no-show conditions and any linked airline conditions of carriage. Missing information is not a promise of flexibility or a free refund. Contact support if a condition is unclear.

The review identifies the booking currency, travel price and selected extras. Accommodation may have additional taxes or fees payable at the property; the amount supplied is displayed separately. An unknown property charge is not zero. Special requests are not guaranteed.

Prices and availability may change or expire before confirmation. If the reviewed price changes, return to the fare or room selection and review a refreshed offer. A failed or uncertain response is not evidence that no booking was created; contact support before submitting another request.

5. Changes, cancellation and support

A test booking cannot be changed by editing its saved itinerary. Where the supplier test system offers a change or cancellation option, Awae shows that option and any quote before asking for confirmation. Quotes can expire. A test refund is not a payment to you.

These test terms do not promise a cooling-off period or cash refunds for future travel purchases. The applicable supplier rules and consumer rights must be explained in the live checkout before any live purchase.

Send complaints and booking questions to support.awae.ai, including your reference if available. Do not send card information or passwords. We will consider complaints fairly and respond within a reasonable time.

6. Booking information and acceptance records

Awae uses Duffel to process booking requests. Traveller and contact details are passed to Duffel and the relevant travel suppliers as necessary for the request. The booking privacy notice explains this processing; Duffel also publishes its privacy policy.

We record the terms version, your confirmations, server-recorded time, reviewed price and booking reference. Accepting booking terms does not subscribe you or other travellers to marketing. Privacy notices explain processing; they are not a waiver of privacy rights.

7. Responsibility and your rights

We will use reasonable care and skill in providing the test booking service. Nothing in these terms excludes responsibility that cannot lawfully be excluded, including fraud or death or personal injury caused by negligence. Your statutory consumer and data-protection rights remain unaffected.

These terms do not remove mandatory protections in your country of residence or require you to give up a court or complaint route available by law.

8. Version and checkout confirmations

This version remains available at this address. Later versions do not retrospectively replace the terms recorded for an earlier test booking. Material changes require a fresh review and acceptance.

The three required confirmations for this version are:

• I am 18 or over, authorised to act for all travellers, and confirm their details match their travel documents.
• I have reviewed the itinerary, total and any property charges, and accept the supplier conditions shown, including changes and cancellation rules.
• I agree to Awae's Booking Terms and understand this is a test booking with no real ticket, reservation or payment.

You can print or retain this page using your browser. Your booking record identifies the version accepted.